Audit (telecommunication)

In telecommunications, the term audit has the following meanings:

• To conduct an independent review and examination of system records and activities in order to test the adequacy and effectiveness of data security and data integrity procedures, to ensure compliance with established policy and operational procedures, and to recommend any necessary changes.

• Independent review and examination of records and activities to assess the adequacy of system controls, to ensure compliance with established policies and operational procedures, and to recommend necessary changes in controls, policies, or procedures.

• Analysis of invoices, lines, rates, tariffs, taxes, plans, usage, call volume, systems, and contracts resulting in cost reduction, proper invoicing and optimization of telecommunication systems often conducted by an independent telecommunications consultant or firm.

The simplest audits merely consist of comparing current telecommunications billing and usage to other alternatives based on their relative cost, security and reliability.^[1] Complex audits utilize software applications, direct bargaining with service providers and activity reports that include detail down to an individual employee's usage.

Auditing Methods and Consultants

In business, companies with significant telecommunications costs or a telecommunications focus normally either conduct audits internally or hire a consultant. No matter the method, typical audits encompass one or more of the following:

• Telecom Expense Management(TEM): An ongoing analysis and adjustment of internal telecommunications procedures and billing designed to maximize savings.

• Telecom RFP (Request For Proposals): A proposed management plan designed to maximize efficiency, security and reliability in the business' communications. Consultants typically present an RFP for approval by their clients.

• Management and Reporting: Ongoing telecommunications cost and activity analytics. Internal auditors and consultants both use software as part of the process: either a generalized database application or specialized applications designed for auditing.^[2]

Audits may focus on mobile phones and devices, Internet service or land line telephony, or they may encompass all three.^[3]

References

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